🔍 1. Understand the Customer’s Business and Technical Requirements
- Conduct discovery sessions with customer IT, operations, and facilities teams.
- Identify:
- Number of locations, types of buildings, physical layout
- Internet usage patterns (e.g., video conferencing, cloud tools, IoT devices)
- Security or compliance requirements (e.g., HIPAA, SOC 2, PCI-DSS)
- Existing network infrastructure and pain points (for greenfield or transition projects)
🏗️ 2. Design the Network Architecture
- Create a customized network solution:
- Wireless access point layout using predictive heatmapping
- Routing, switching, and firewall design
- VLAN segmentation, SSID setup, QoS configurations
- Redundancy and failover considerations (HA firewalls, multi-WAN)
🤝 3. Collaborate Cross-Functionally
- Serve as the technical liaison between:
- The customer’s internal stakeholders (IT, facilities, procurement)
- The Vendor’s internal teams (project managers, deployment engineers, support)
- Translate customer needs into actionable technical plans and configurations.
📦 4. Coordinate Hardware & ISP Logistics
- Oversee delivery and on-site installation of Vendor-managed networking hardware.
- Coordinate ISP provisioning and testing, ensuring the customer’s SLA, bandwidth, and redundancy requirements are met.
- Prepare for go-live by validating network readiness at each site.
⚙️ 5. Provide Implementation Support & Technical Oversight
- Guide or assist during:
- Site surveys
- Installation and activation
- Functional and performance testing (e.g., signal strength, throughput, latency)
- Troubleshoot any on-site issues, architectural challenges, or compatibility gaps.
✅ 6. Post-Deployment Validation
- Conduct acceptance testing with customer stakeholders:
- Confirm network performance, wireless coverage, and resilience
- Ensure the customer is onboarded into the Vendor’s monitoring and management platform.
- Provide documentation and training on tools, escalation paths, and support procedures.
🔄 7. Plan for Scalability and Ongoing Success
- Design solutions with growth in mind:
- Support for new locations, evolving traffic patterns, hybrid work, or cloud-first models
- Recommendations for network upgrades, integrations, or additional security services
- Provide best practices for long-term reliability, visibility, and ease of management.
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